· What skills or knowledge turned out to be the most important?
· How effectively did the team capture and communicate the voice of the customer?
· How effective were the project’s quality control and assurance activities?
· What is your level of comfort with regard to the product’s quality?
· To what extent was the project life cycle that was used an effective means of driving the project and generating its deliverables?
推动者引导参与者找出表面问题，使用在计划时选用的方法从现象中找出问题。先以积极态度肯定好的方面，然后陈述哪些可以做得更好。
一些可以用来捕获问题的提问：
· 项目中是否发生过让你觉得意外的事情?
· 现在你知道有哪些事情是你希望事先知道的?如果事先知道，会令项目有什么改观?
· 事实证明，什么样的技术或知识是最重要的?
· 项目团队捕捉用户意图和和用户沟通的效率如何?
· 项目的质量控制和保证活动的效果如何?
· 对于项目的质量，你的满意度在哪个级别?
· 在整个项目过程中使用有效的手段推动项目进展并组织交付物的程度如何?
Cluster and Prioritize Issues收集和区分问题优先次序
The Facilitator leads the participants in grouping generated issues and prioritizing them, if they were not clustered during issue generation. Prioritize the issues within subject categories using group consensus, Pareto voting, or another technique. Be very clear about the criteria and method used for the selection. Narrow the scope of the discussion further by selecting the highest ranked 5 to 10 issues to be addressed during the remainder of the retrospective meeting.
推动者引导参与者将问题分组并排列优先级，如果这些问题不是在问题组织过程中收集。可以使用组员的一致意见，轮流投票或其他方法对每个专题类问题排列优先级。推动者要对排列标准和方法非常清楚。在回顾会的后半部分，选择优先级在5到10的问题进一步缩小讨论的范围。
Determine Root Causes确定根本原因
The Facilitator leads the participants in determining underlying cause of a success or problem for the top issues selected. Distinguish symptoms from root causes. For example, low defect-discovery rates in peer reviews may have inadequate training as a root cause. Each root cause can then be expressed as a lesson learned. For example, if a root cause of ineffective peer reviews is inadequate training, the lesson might be that the next project’s staff should be adequately trained to perform technical peer reviews by the start of that project
推动者引导参与者找出问题成功或失败的根本原因。根据根本原因区分症状。比如，同行评审中缺陷发现率很低可能是由于培训不充分导致。每个根本原因都可表述为一个教训，比如，如果一个效果不佳的同行评审的原因是培训不充分，则教训就是在下个项目开始时，项目组成员应接受足够的培训以有效执行技术同行评审。
Develop Improvement Ideas探讨改进要点
The Facilitator assists the participants in developing improvement recommendations. Recommend at least one improvement action which should be implemented for each top issue upon which root cause analysis was performed. Recommendations must meet two criteria: they must have a high likelihood of rectifying the targeted problem; and it must be feasible and practical for a committed team to implement them if they choose to do so.
文章来源于领测软件测试网 https://www.ltesting.net/
